How to Change Your Password

There are two different ways to change your password.

Change Password in Settings

If you know your password and would like to change it:

1. Log into the application using your current password.
2. Click the icon at the top right corner of the page.
3. In the dropdown menu, click ‘Change Password’.
4. Enter your new password in both the New Password and Confirm New Password fields. Make sure that your new password meets all requirements listed above the entry fields.
5. Click Save New Password.
6. If prompted, enter the multi-factor authentication code that is sent to you.

Forgot Password

If you do not know your password, you can reset it through email:

1. On the login page of your portal, click Forgot Password.
2. Enter the email address associated with your account and click Reset password.
3. Check your inbox for an email from noreply@gpportal.com with the subject line “GPportal – Password Reset Request”.
4. Click the Reset your password link in the email.
5. Enter and confirm your new password. Make sure that your new password meets all requirements listed above the entry fields.
6. Click Save New Password.
7. If prompted, enter the multi-factor authentication code that is sent to you.