How to Cancel a Communication

If a Communication has been scheduled to send in the future, it can be canceled on the Edit Campaign page.

Steps

  1. Navigate to the Document Package Details page the Communication is for.
  2. Find the Communication that needs to be canceled and click the pencil icon.
  3. Scroll to find the Communication that needs to be canceled.
  4. Click the red Cancel button.
  5. Click Confirm.
  6. The emails will be canceled. 
  7. The Communication will receive a Rejected status and will be editable and able to be resubmitted for review on the Campaign Edit page.
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