How to Deactivate an Internal User

Internal Users can be deactivated by Admins. When a user is deactivated, he or she will not be able to log in to the site and will not receive any email notifications. If a user needs to be reactivated, an Admin can do so.

To Deactivate a User

1. As an Admin, click the Settings Gear.
2. In the dropdown menu, click Manage Users & Groups.
3. Click Internal Users.
4. Scroll to find the user that needs to be deactivated.
5. Click the red ‘Deactivate’ button. 
6. A confirmation overlay will appear, click ‘Confirm’.
7. The user’s row will be greyed out and their red ‘Deactivate’ button will turn green and say ‘Reactivate’.

To Reactivate a User

1. As an Admin, click the Settings Gear.
2. In the dropdown menu, click Manage Users & Groups.
3. Click Internal Users.
4. Scroll to find the user that needs to be reactivated.
5. Click the green ‘Reactivate’ button.
6. The user’s row will be restored to full color and the user will be able to login again and receive email notifications.