Author: Alex Melas

If documents that have been published to the Investor Portal need to be removed, you can:

• Unpublish the entire document package, OR
• Remove specific documents within the published package.

To unpublish the entire document package

1. Navigate to Portal Uploads in the left navigation menu.
2. Find and access the package you’d like to unpublish.
3. Navigate to the specific package’s Details page.
4. Click the red Unpublish Package button.
5. Click Confirm. The documents have been removed from the Investor Portal.

If the documents within the package need to be edited first, first reject the package. Once rejected, the package details can be edited and resubmitted for review.

To remove only specific documents from a package

1. Navigate to Portal Uploads in the left navigation menu.
2. Find and access the package that contains the document(s) you’d like to remove.
3. To remove a document from the package, click the trash icon to the right of that document.
4. Click Confirm.

n.b. Documents can be removed only from published packages. To remove a document added to a drafted or rejected document package, either finish publishing the package and follow the steps above, or create a new document package with the correct documents.

Deleting documents from a published package may affect the number of recipients in campaigns when viewing or editing them. The package will remain published even after the document is removed.

A package can be scheduled to publish in the future during review.

Steps

1. Navigate to the Document Details page of the package to be published. The package must have a Pending Review Status.
2. Click ‘Approve’.
3. In the overlay, click ‘Later’.
4. Click the date entry and select a date from the calendar overlay.
5. Click ‘Approve & Publish’.
6. The documents will receive a Pending Publication status and will be published to the Investor Portal on the specified date at 9:00AM EST.

In order for a document package to be published, it must be reviewed and approved. Reviewers can review any packages they did not create or edit and Admins can review all packages.

Steps

1. To find all packages that have a Pending Review status either
   1. Click the ‘View’ button in the Pending Review tile of the Portal Uploads box on the Workflow Dashboard.
   2. Navigate to the Document Packages tab in Portal Uploads and in the Status filter of Advanced Filters select ‘Pending Review’.
2. Once on the Pending Review page, scroll or search to find the specific record in need of review. 
3. Open to the Document Package Details page by clicking on the document package name.
4. Verify that all of the information is correct.
5. Documents can be previewed by clicking on the document name and downloaded by clicking the download button.
6. To reject the package, click ‘Reject’.
   1. Enter a reason for the rejection.
   2. Click ‘Confirm’.
   3. The preparer will be notified.
   4. The package will receive a Rejected status and will be found on the Document Packages tab in Portal Uploads.
7. To Approve the package, click ‘Approve’.
   1. Select when the document(s) should be published.
   2. If the document(s) should be published now, click ‘Approve & Publish’.
   3. If the document(s) should be published later, click ‘Later’.
      1. Open the calendar overlay, select a date and click ‘Okay’. 
      2. Click ‘Approve & Publish’.
   4. The package will receive a Published (or Pending Publication) status and will be found on the Document Package tab in Portal Uploads. The documents are/will be published to the Investor Portal.

A Document Package can be saved as a draft before the package is submitted for review by clicking ‘Save as Draft’ while on the edit page.

Steps

1. Navigate to the Portal Uploads page. 
2. In the right corner, click ‘Add Package’.
3. Select the type of document(s) that will be uploaded: Investing Entity or Investor.
4. Select the Upload Type: Manual Entry or Bulk Upload.
5. Add a Document Package Name.
6. Add any additional details.
7. Add a document(s).
8. In the top right, click ‘Save as Draft’.
9. Click the back arrow. 
10. The Package will receive a Draft status and will be found on the Document Packages tab in Portal Uploads.

Documents are uploaded to the Investor Portal in Document Packages. There are two types of documents and three ways to upload documents. The two types of documents are Investing Entity and Investor:

• Investing Entity documents are documents that every Investor in the product has access to
• Investor documents are documents that are unique to each Investor within the product.

The three ways to upload documents are Manual Entry, Upload Code, and File Split (Investor only).

A fourth option, Document Creation, can be used to create new documents from system forms.

Manual Entry

Manual Entry is best used when uploading only a few documents pertaining to a specific Investing Entity or Investor, or when the investor/upload code is not known. 

Steps

1. In the left navigation pane, click Portal Uploads. 
2. In the right corner, click Add Package.
3. Select the type of document(s) that will be uploaded: Investing Entity or Investor.
4. Select Manual Entry.
5. If uploading an Investing Entity document(s):
   1. Select the Investing Entity to which the documents belong.
   2. Select the Folder in which the documents should be sorted.
6. If uploading an Investor document(s)
   1. Select the Investing Entity.
   2. Select the Investor to which the documents belong. 
   3. Select the Folder in which the documents should be sorted.
7. Name the Document Package. This name is only for internal organization and will not be displayed in the Investor Portal.
8. If the document(s) has a specific date that is associated with it, specify the date by clicking on the date under ‘Specify Date’.
9. If the document(s) does not have a specific date, select Use Date of Publish.
10. If the document details a time-bound action that the investors need to complete, a document due date can be specified using the Due Date field. The due date will be displayed on the Document Package Details page and can be added to campaigns using short tags.
    • Note: A due date does not automatically notify investors that they have an action to take. It can assist with internal workflows, organization, and record-keeping.
11. Add documents by dragging and dropping them into the attachments box or by clicking Select Files.
12. The document file name will be listed on the left and the editable display name will  be listed on the right. For a manual entry, these names will match.
13. Click Preview Package
14. If only one document has been uploaded then a preview of that document will be displayed. If multiple documents have been uploaded then each document can be previewed by selecting the document in the dropdown.
15. Click Submit for Review.
16. If desired, add a comment.
17. Choose to submit the record to a specific reviewer by clicking Specify Reviewer and selecting a user from the dropdown. Or, if a default reviewer is specified, leave the overlay as is. 
18. Click Submit for Review.
19. The Reviewer will be notified.
20. The Package will receive a Pending Review status and will be found on the Document Packages tab in Portal Uploads.

Note: These documents have been uploaded to the internal application but have not been published to the Investor Portal. For more information, check our user guide article: How to Create a Campaign.

Upload Code

Upload Code is used to upload multiple documents for multiple Investors or Investing Entities at one time, using a code appended to the beginning of the file name. This option is best when the documents being uploaded are all in the same fund and share a document date.

Important Note: When using the Upload Code option, only one underscore (_) can be present in the file name, which separates the upload/investor code from the rest of the file name. If your file names contain underscores and you use the Upload Code option, those underscores would have to be removed/replaced from the file names prior to upload.

Steps

1. Prepare the documents.
   1. Using the Investor Upload Code that is specified in the Investing Entity or Investor’s CRM record, name the files that will be uploaded.
   2. The filenames should be formatted as such:
      • InvestorUploadCode_FileName
   3. The InvestorUploadCode will tell the system who the document belongs to.
2. Navigate to the Portal Uploads page. 
3. In the right corner, click Add Package.
4. Select the type of document(s) that will be uploaded: Investing Entity or Investor.
5. Select Upload Code.
6. Select the folder in which the documents should be sorted.
7. Name the Document Package. This name is only for internal organization and will not be displayed in the Investor Portal.
8. If the document(s) has a specific date that is associated with it, specify the date by clicking on the date under Specify Date.
9. If the document(s) does not have a specific date, select Use Date of Publish.
10. If the document details a time-bound action that the investors need to complete, a document due date can be specified using the Due Date field. The due date will be displayed on the Document Package Details page and can be added to campaigns using short tags.
    • Note: A due date does not automatically notify investors that they have an action to take. It can assist with internal workflows, organization, and record-keeping.
11. Add documents by dragging and dropping them into the attachments box or by clicking Select Files.
12. The document file name will be listed on the left and the editable display name will be listed on the right.
    1. For Upload Code uploads, the Upload Code will automatically be removed from the display name, so only the file name will be shown.
13. Click Preview Package.
14. If only one document has been uploaded then a preview of that document will be displayed. If multiple documents have been uploaded then each document can be viewed by selecting the document in the dropdown in the top left corner of the page.
15. Click Submit for Review.
16. A comment can be added if desired.
17. Choose to submit the record to a specific reviewer by clicking Specify Reviewer and selecting a user from the dropdown. Or, if a default reviewer is specified, leave the overlay as is. 
18. Click Submit for Review.
19. The Reviewer will be notified.
20. The Package will receive a Pending Review status and will be found on the Document Packages tab in Portal Uploads.

Note: These documents have been uploaded to the internal application but have not been published to the Investor Portal yet. For more information, check our user guide article: How to Create a Campaign.

File Split

File Split is used to upload multiple documents to multiple Investors at one time, using a delimiter on each document that tells the system where to split the files. Once documents are created, the display name can be edited.

1. Prepare the documents.
   1. The documents should contain delimiters and be formatted as such: <delimiter_start>investoruploadcode<delimiter_end>
      • e.g. <start>INV0001<end>, <start>INV0002<end>
   2. The delimiters specify where the system should split your documents, and the upload codes tell the system to which investor the document belongs. The system will divide your bulk file at each occurrence of a code. Ensure that your file contains these codes before proceeding with the split.
      • It is common practice to make the delimiter text the same color as the page background so that it is not visible to the end user.
   3. The delimiter will indicate where to divide the file into multiple documents. For documents consisting of multiple pages intended for multiple investors, delimiters should only be put on the first page of each investor’s documents so the system does not split those pages.
      • e.g. If Investor 1 has a 5-page document, the delimiter text should be put on Page 1. For Investor 2, delimiter text should be put on Page 6.
2. Navigate to the Portal Uploads page. 
3. In the right corner, click Add Package.
4. Select Investor as the type of document(s) that will be uploaded.
5. Select File Split.
6. Select the folder into which the documents should be sorted.
7. Name the Document Package. This name is only for internal organization and will not be displayed in the Investor Portal.
8. If the document(s) has a specific date that is associated with it, specify the date by clicking on the date under Specify Date.
9. If the document(s) does not have a specific date, select Use Date of Publish.
10. If the document details a time-bound action that the investors need to complete, a document due date can be specified using the ‘Due Date’ field. The due date will be displayed on the Document Package Details page and can be added to campaigns using short tags.
    • Note: A due date does not automatically notify investors that they have an action to take. It can assist with internal workflows, organization, and record-keeping.
11. Add documents by dragging and dropping them into the attachments box or by clicking Select Files.
12. The document file name will be listed on the left and the editable display name will be listed on the right.
13. Click Preview Package.
14. If only one document has been uploaded then a preview of that document will be displayed. If multiple documents have been uploaded then each document can be viewed by selecting the document in the dropdown in the top left corner of the page.
15. Click Submit for Review.
16. A comment can be added if desired.
17. Choose to submit the record to a specific reviewer by clicking Specify Reviewer and selecting a user from the dropdown. Or, if a default reviewer is specified, leave the overlay as is. 
18. Click Submit for Review.
19. The Reviewer will be notified.
20. The Package will receive a Pending Review status and will be found on the Document Packages tab in Portal Uploads.

Note: These documents have been uploaded to the internal application but have not been published to the Investor Portal yet. For more information, check our user guide article: How to Create a Campaign.

Naming Documents

In most cases, GP Portal allows you to name documents any way you like. Using file names that are descriptive can help with organization.

When using the Upload Code option, however, note that an investor/upload code is required to be appended to the beginning of the file name, followed by an underscore (_), and then the remainder of the file name. (The file name itself cannot contain any additional underscores.)

The following table shows the various ways to name documents depending on how they’re uploaded to GP Portal:

Type of Upload	File Name Guidance
Manual Entry	File name can be anything; limited to one investor at a time.
Upload Code	Investor/upload code must be appended to beginning of file name followed by an underscore, then the remainder of the file name. More than one underscore cannot be used in the name of the file. e.g. uploadcode_filename.pdf, INV1234_filename-for-investor.pdf
File Split	File name can be anything; delimiters must be added directly to the pages within the documents where the document should be split.